Frequently Asked Questions
Everything you need to know about our sweet treats and cafe services.
How do you ensure my desserts stay fresh during shipping?
All perishable items are flash-frozen and shipped in insulated containers with dry ice or gel packs to maintain the perfect temperature and texture upon arrival.
Do you offer vegan or gluten-free options?
Yes! We have a dedicated selection of vegan and gluten-friendly cakes and cookies. Please check the 'Dietary Needs' section on our menu for specific details.
Can I place a custom order for a special event?
Absolutely. For custom cakes or large catering orders, we recommend contacting our bakery team at least 72 hours in advance to ensure availability and design consultation.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a replacement or refund.
Where do you ship your products?
We currently offer nationwide shipping across the United States. Local delivery and curbside pickup options are also available for customers near our physical cafe locations.
Are your ingredients ethically sourced?
We pride ourselves on using high-quality, premium ingredients including farm-fresh dairy and ethically sourced chocolate to ensure the best flavor in every bite.